HOW NORTHUMBRIA POLICE IS HANDLING CALL DEMANDS
Over the last 12 months the number of 999 calls increased by a staggering 27%. The average time to answer these 999 calls was 2 seconds, which is good, but increased 999 demand has led to increases in the answer times for 101 calls. Yes, your force is under-pressure, but our hardworking teams are meeting demand and I want to reassure you there are improvement plans in place. I have increased the funds available for hiring new call handlers – nearly 50 new call handlers are now joining us. In addition, 40 front office staff have been trained to deal with both 101 and digital demand. I’ll continue closely monitoring this as the service you get when you pick up the phone is important to me.