Quality Improvement Workshop: Collaborative working and the future
Wednesday 8 May 12.30pm - 2.30pm15 Marylebone Rd room G2 / MS Teams To confirm your attendance or enquire contact
nhsnwl.pcquality@nhs.net This workshop is for GPs, GPNs, practice managers and pharmacists currently involved in patient primary quality activities.
BackgroundThe health and care landscape has changed considerably since ‘Shared Commitment to Quality’ was published by the National Quality Board in 2016.
Health and Social Care Act (2012) states that NHS England has a duty to continually drive improvements in the quality of care across a comprehensive health service. Quality is defined in statute as having three dimensions: safety, clinical effectiveness and patient experience. Our quality duty applies across all of NHS England’s functions.
It is important to map out some of our main formal quality functions around 4 areas:
- Monitoring the quality of services
- Complaints and concerns
- Professional regulation
- Untoward incidents
Quality of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. It is based on evidence-based professional knowledge and is critical for achieving universal health coverage.
Workshop objectives:
1. To explore the current quality improvement priorities and challenges across boroughs, the Federation, PCNs and GP practices.
2. To discuss and refine new quality metrics for NWL Primary Care, focusing on improving patient safety, clinical effectiveness, and patient experience based on nationally agreed standards.
3. To solicit and incorporate feedback on proposed targets and timeframes, fostering a collaborative approach to quality improvement in primary care settings.
4. To focus on incident management and infection control: to strengthen incident reporting, complaint monitoring and infection prevention controls, emphasising continuous learning and supporting our workforce in improving patient care through reflective learning and continuous improvement.
5. To outline strategic initiatives for long-term improvements in primary care, including workforce training and the integration of technology to support quality assurance and patient outcomes.
Additional informationThis workshop is part of the NW London quality improvement commitment to the patients and service users within NW London primary care. The overarching aim of which is ‘to ensure positive patient experience, service effectiveness and provide safe and patient centred care through reflection, learning and continuous improvement.
