Community update
Thursday 13 March 2025
Welcome

Welcome to our community update. This is NHS North West London's newsletter for local community and voluntary groups.

Please help us by sharing the relevant content in your community newsletters and email updates aimed at your members and residents. You may also use this wording in social media posts. Images and some campaign materials in different languages are available on our resources page.

Improving planned care and reducing NHS waiting times in north west London: your views 

This spring, NHS North West London is talking to residents, health and care professionals and community groups on how it can improve planned care for all. Planned care refers to non-emergency health care, such as hospital outpatient appointments or planned surgery. This piece of work does not cover mental health care.   

Your views will help shape improvements to planned care in north west London. You can get involved by:

Last week, more than 50 local residents discussed planned care at the latest NHS North West London Residents’ Forum.

In a constructive, hour-long discussion, residents raised a wide range of issues, including:
  • communication while awaiting care
  • digital exclusion
  • patient initiated follow-ups and being given a clear sense of expected waiting times.
All feedback given  will be taken into account by the planned care programme team. Planned care is also the main item being discussed with councillors from across our eight boroughs at today's North West London Joint Health Overview and Scrutiny Committee.
Congratulating Penny Dash on her appointment as Chair of NHS England

Dr Penny Dash, Chair of North West London Integrated Care System and NHS North West London, will join NHS England as its new chair on 1 April 2025.

We wish Penny all the very best in her new role and look forward to working closely with her at national level.

Find out more about Penny's career and her time working in north west London.
Harrow residents and carers – oral health survey

The Harrow Public Health team is doing work to better understand the health of our community's teeth and mouths, and what needs to be done to make them healthier.

Your help is needed to do this, by supporting us to ask the following people who live or work in Harrow to complete a short survey to capture their views and experiences: 
  • Children and adults with Special Educational Needs and Disabilities (SEND)
  • Children looked after
  • Rough sleepers
  • Refugees and asylum seekers
  • Paid/unpaid carers and care professionals for all of the above
  • Paid/unpaid carers and care professionals for older adults in care homes.
For all children or anyone who is unable to fill in the survey themselves, we ask that a parent, legal guardian or carer does it on their behalf. If you do this, please also fill in the survey again for yourself as a carer. 

Please note, this survey is only available for people who live or work in Harrow.

Complete the oral health survey.

If you have any queries about the survey, please email the Harrow Public Health team and title your email “Oral Health Survey”: publichealth@harrow.gov.uk.

Every response can make a difference. Thank you for taking the time to fill in the survey.

Breastfeeding survey (Kensington & Chelsea and Westminster)

As part of developing our integrated breastfeeding plan across Kensington & Chelsea and Westminster, a resident breastfeeding survey has been developed.

The survey is open to:

  • Anyone living in Kesington & Chelsea or Westminster who is either pregnant or has an infant under the age of two
  • Whether they are thinking about or have breastfed, infant formula fed or are doing a mixture of both. 
The relevant leaflets, which contain the survey links can be found below:
The survey closes on Monday 17 March 2025.
Thank you to all who took part in the ‘Compassionate care for all’ public consultation

Residents across north west London have participated in the public consultation on the future of adult community specialist palliative care, which closed on Monday 24 February 2025. We extend our sincere thanks to everyone who provided feedback during this consultation period. Your insights to date and in future will be invaluable in shaping the future of local healthcare services.

Dr Lyndsey Williams, Clinical Lead for the adult community specialist palliative care review programme in north west London, expressed gratitude, saying,

“This consultation has been an important opportunity to listen to residents and work together to shape the future of healthcare services in north west London. We are grateful for the engagement and thoughtful contributions from the community, which have been instrumental in refining the proposed model of care.”

The proposed model of care has been shaped by extensive engagement and co-design with residents and stakeholders since December 2021. This has included multiple phases of engagement, and co-design through working groups.

All feedback received from the consultation will be independently reviewed and analysed by 3ST, an alliance of the voluntary and community sector across North West London, and a report will be produced to inform the final decision making

We will work with individual boroughs and providers to develop implementation plans, addressing gaps in service provision and supporting the proposed improvements to how care is provided.
Meet our Involvement Team at a community event

NHS North West London's Involvement team are attending lots of local events near you in the next few weeks, including the lung cancer information day in Hillingdon, and a women's cancer awareness event in Westminster.

Find out more about these events and learn about others in your area.
Email: nhsnwl.communications.nwl@nhs.net