SMS patient messaging June 2025 dataFrom April 2025, the SMS allocation was reduced to 30p per patient, as agreed by NHS North West London under a three-year business case. This change has been previously communicated via bulletins, emails, and webinars, and shared with the LMC.
The attached
June SMS data dashboard shows usage by GP practices across Accurx and clinical systems, including online consultation providers. It excludes self-funded providers and those not on the same gateway. The dashboard also includes NHS App message volumes.
Once practices exceed the 30p per patient allocation, they are likely to be charged for additional SMS use. These charges will appear on your PCSE statement – no payment have been recharged to date. The dashboard provides forecasts to help practices plan ahead, including when and by how much they may exceed the allocation.
NHS North West London will soon request practices to sign an MOU confirming their understanding of the 30p allocation and agreeing to cover any overspend.
Historical data shows SMS volumes peak in October, January, and February. We have factored this into the forecast. Last year’s spend is included for reference, informing whether practices exceeded the previous 45p allocation.
Find out more, including about encouraging ways for patients to use the NHS app.