25 February 2026
Bulletin
Counter fraud; Proposed changes to Mount Vernon Cancer Centre services; Measles update; Education and training; and more.

Welcome to this week's primary care bulletin

Key points this week include:
  • counter fraud: HMRC scam targeting overseas staff
  • information and feedback on proposed changes to Mount Vernon Cancer Centre (MVCC) services
  • having conversations about measles
  • cervical screening sample takers PIN error
  • imminent transition from REGO to e-RS for advice and guidance
  • managing imaging requests
  • Cancer Smart GP newsletter
  • occupational health arrangements for primary care medical
  • Standard operating procedure for suspected fractures (Hillingdon).
Education and training:
  • hypertension and cholesterol education day
  • perinatel mental health education event
  • flu webinar
  • MedSIP webinar: Reviewing antipsychotics in people with a learning disability
  • North west London focus group on reducing harm from psychotropics.

If you have any submissions for this bulletin please email them to the communications inbox - nhsnwl.communications.nwl@nhs.net. View previous editions.


Please note the deadline for submissions is 3pm each Monday.
Counter fraud: HMRC scam targeting overseas staff

Our counter fraud provider has made us aware of recent scams targeting overseas staff.  

An NHS doctor received a phone call from a withheld number, purporting to be calling from His Majesty’s Revenue and Customs, often referred to as HMRC. They demanded payment, threatening to remove their passport if payment was not made. This is a scam.

HMRC is the tax authority of the UK government. It is responsible for collecting taxes, and enforcing tax and customs laws. Everyone pays tax on earnings above £12,571. Calculations are completed automatically and the tax is deducted from your salary.

Most people will never need to speak to HMRC, and if you over/underpay tax you will receive a letter after year end and either receive a cheque, or have your code adjusted to pay more next year.

You will never be asked to make a payment to HMRC directly, and there is never any urgency to their enquiries.

Some key points of note:
  • HMRC will never call, email or message you. They will always write to you by letter
  • they will never ask you to make a payment
  • they will never communicate with you over WhatsApp or any other messaging platform
  • they will never ask you for your payslips, ID documents or other material
  • they have no powers to arrest for errors in your tax, and cannot confiscate your documents.
If you receive any calls demanding money hang up. You can check your tax status using the official GOV.UK website.

If you are concerned you can speak to payroll, your manager, or the Counter Fraud Team.
Information and feedback on proposed changes to Mount Vernon Cancer Centre (MVCC) services

We are seeking feedback from healthcare professionals on proposed changes to tertiary cancer services following an independent clinical review and extensive patient engagement. A public consultation is now under way on the future of the Mount Vernon Cancer Centre, with proposals to relocate services to a new purpose‑built facility at Watford General Hospital, supported by additional local provision and a networked radiotherapy unit. University College London Hospitals NHS Foundation Trust has been identified as the preferred future provider.

To understand the clinical impact of these proposals, we invite colleagues across primary care, community services, acute hospitals, care homes and hospices to attend one of our discussion sessions and complete the clinical survey before the end of March 2026.

Session dates and registration, along with full consultation information and questionnaires, are available in a briefing (PDF),
Imminent transition from REGO to e-RS for advice and guidance

GPs need to complete a range of actions before REGO is fully decommissioned on 31 March 2026. Find out more in a document (PDF).
Managing imaging requests

A recent case in Brent highlighted the potential impact of delays in radiology reporting. The case involved a patient with a history of breast cancer, who had been referred for a routine pelvic X-ray to investigate hip pain. The X-ray showed possible metastatic disease, but the report was not returned to the requesting GP for almost two months.

For patients with a current or previous history of cancer, particularly where there is concern about possible bone metastases, early discussion with oncology teams or referral via an urgent suspected cancer pathway may be appropriate, recognising the limited sensitivity of plain X-ray.  

Please be mindful of the importance of detailing any history of malignancy in requests for direct access investigation. Clinicians should also consider requesting direct access imaging as urgent or suspected malignancy, rather than routine, where appropriate. This helps radiology services to identify scans for priority reporting and supports shared efforts to minimise delays.

A current or previous history of cancer (particularly breast, prostate, lung and kidney) is a significant red flag for positive findings in musculoskeletal presentations. Where there is suspicion of a bony metastases, clinicians are encouraged to contact oncology or the relevant CNS if the patient is under follow up, or refer to an urgent suspect cancer pathway as X-ray has limited sensitivity and some patients may warrant further imaging.  If you highlight that you are requesting this X-ray because the patient has a past history of cancer or that you are concerned that there may be metastases than this should mean that the reporting is fast tracked to the radiologist.

Specifically for LNWH, GPs may contact patient pathway co-ordinators (PPCs) via the telephone number on the clinic letter to request that oncology follow‑up appointments are brought forward for patients who are already under oncology follow‑up. GPs cannot refer directly to oncology. For patients on a CNS‑led stratified follow‑up pathway, GPs may contact the relevant CNS team using the tumour‑site generic email address as in the table (PDF).

Regarding radiology reporting turn-around arounds, LNWH (across the three sites) has seen an increase in radiology requests, with over 20,000 GP plain films requested per month. The compounding pressure in the system has come from both the A&E (non-elective) and increasing elective pressures in radiology. This has resulted in the reporting of routine or 'low risk' imaging having a prolonged turn around time. North west London trusts adopt the national standard of 28 days from image acquisition to report and recognise in some cases, they have not been reaching this target. Please be reassured that an increase in reporting radiographer capacity as well as focussed effort on the accumulated back log has shown a marked improvement within the service. Our radiology colleagues have highlighted the value of clinically significant information being included in the request as this helps triage and identify those where earlier review and reporting would be beneficial.

From a primary care perspective, we are exploring ways to alert referring clinicians to potential delays in acquiring the results of direct access diagnostics.
Having conversations about measles

Media interest in measles and the MMR/MMRV vaccine increased last week. This follows a confirmed outbreak in Enfield which is now showing signs of wider community spread following an initial school cluster.

Since 1 January 2026, the North West London Health Protection Team have reported an increase in the number of suspected measles cases across London with 99 confirmed cases to date. There have been 79 confirmed cases in north central London and three in north west London.

Further to the email that we sent out last week, the UK Health Security Agency have confirmed communication lines (PDF) to help you with conversations with parents regarding current escalating measles situation.
Cervical screening sample takers PIN error

Since 1 January 2025, all NHS cervical screening samples sent for processing to Cervical Screening London (CSL) laboratory must include the sample takers’ London Cervical Sample Taker Database (LonCSTD) Personal Identification Number (PIN). All NHS Cervical Screening sample takers, including trainees practising in London must:
  • be correctly registered on the LonCSTD held and managed by CSL laboratory
  • use their unique sample taker LonCSTSD Personal Identification Number (PIN) for all cervical samples taken in London
  • ensure they have uploaded their original training and 3-yearly update certificates onto their LonCSTD account in a timely manner
  • respond to all communication from CSL regarding PIN errors within 48 hours to ensure the requested sample does not trigger the zero-tolerance policy.
Further information can be found in the attached document (PDF).
Cancer Smart GP Newsletter

Cancer Smart is pathway‑integrated service that supports people with Severe Mental Illness to complete cancer diagnostics and treatment through rapid engagement, reasonable adjustments, and coordinated care. Find the latest updates in the newsletter (PDF).
Occupational health arrangements for primary care medical
 

The attached document (PDF) outlines the relevant offering, and the processes and services available.
Standard operating procedure for suspected fractures (Hillingdon)
 

A standard operating procedure for GP-referred patients with suspected fractures has been for Hillingdon practices. The operating procedure is covered across two documents (a PDF and a PNG file.

It describes the pathway for X-ray imaging and reporting of patients referred from general practice (GP) with suspected fractures within the Radiology Department at Hillingdon Hospital. It aims to deliver a consistent, safe service with efficient use of limited reporting resources and sets realistic expectations for referrers and patients.

For any correspondences please email your query to trust's GP liaison mailbox. They will aim to respond within 10 working days.

Education and training

Hypertension and cholesterol education day

The Hypertension and Lipids / Cardiovascular Disease Risk Working Groups, chaired by Dr Marc George, Dr Jai Cegla and Dr Deep Shah, will host a face‑to‑face education day on 28 April 2026, 9am - 4.30pm. The programme brings together expert speakers from across London and focuses on practical, day‑to‑day clinical decision‑making.

Sessions will cover:
  • interpreting lipid profiles in routine practice
  • Identifying and managing familial hypercholesterolaemia
  • updates on lipid‑lowering pharmacological treatment
  • practical guidance on blood pressure targets and severe hypertensionm
  • anaging hypertension in frail and older patients
We encourage strong participation from across the Network.

Register via Eventbrite. Please note that it might be that there are just waitlist places available.
Free flu webinar 

An online webinar, Preparing for Flu 2026: Lessons from 2025 and What to Do Next, will take place on Thursday 5 March 2026, 12 - 1pm

This session will help you:
  • act earlier before flu demand rises
  • frame vaccination as winter resilience
  • use messages that increase follow-through
  • turn insight into simple early-action plans.
Book via the Teams event page.
Perinatel mental health education event

The North West London Maternal Medicine Network is collaborating with Central and North West London NHS Foundation Trust and West London NHS Trust mental health professionals to present a perinatal mental health educational event that will be of interest to a range of healthcare professionals. Many people of childbearing age have concurrent mental health and medical complications that require specialist advice and support before, during and after pregnancy.

We are politely requesting that you cascade the attached flyer within your organisation and to other colleagues who may wish to attend what we expect will be a highly engaging event.

The event is taking place on 6 June 2026, 9am - 5pm at W12 Conferences, Hammersmith Hospital W12, in White City. Find out more in the flyer (PDF).
Flu webinar 

A free online webinar, Preparing for Flu 2026: Lessons from 2025 and What to Do Next, will take place on Thursday 5 March 2026, 12 - 1pm

This session will help you:
  • act earlier before flu demand rises
  • frame vaccination as winter resilience
  • use messages that increase follow-through
  • turn insight into simple early-action plans.
Book via the Teams event page.
MedSIP Webinar: Reviewing antipsychotics in people with a learning disability
 

We are pleased to invite you to our pan-London education session, led by Shiva Fouladi-Nashta, Learning Disability Community Lead Pharmacist at Shiva Fouladi, East London NHS Foundation Trust.

It takes place on Wednesday 4 March 2026, 12 - 1pm. It is organised by the London Health Innovation Networks and partners, will explore practical strategies to optimise medicines and reduce harm in this population.

What you’ll learn: 
  • how to identify and address inappropriate psychotropic prescribing
  • tools for assessing behaviours and monitoring side effects
  • steps for safe deprescribing and holistic medication reviews.
Open to primary care clinicians and anyone interested in improving medicines safety in people with a learning disability. The session will take place over the lunch hour - please feel free to join in whatever way works for you. Please register via the Teams event page. You are also welcome to share this invitation with interested colleagues.
North West London focus group on reducing harm from psychotropics
 

Imperial College Health Partners, through the NHS England Patient Safety Collaborative, is hosting a virtual focus group to support work on reducing harm from psychotropic medicines used for behaviour that challenges in people with a learning disability.

We’re inviting colleagues across north west London to help shape a shared vision, build a cross‑sector network of doers and co‑create a draft whole‑system action plan.

As the session takes place over lunch, please feel free to join in whatever way works for you.

The session takes place on Wednesday 5 March 2026, 1 - 2pm. Register via the Teams event page. You’re welcome to share this invitation with interested colleagues.