Digital First communications update
In 2025, the NHS started sending
digital invitations, reminders and some results for the NHS Cervical Screening Programme, utilising the
NHS App.
Following comprehensive user research demonstrating strong support for receiving screening results digitally, the programme will soon make results requiring referral to colposcopy available through the NHS App. This will ensure that all cervical screening communications will be available digitally. Initial feedback, including from our Customer Contact Centre indicating no concerns raised by users to date, suggests good acceptance of digital communications.
Digital First communications first appear as an NHS App notification. If the NHS App message isn’t read within 72 hours, a letter will be sent as a failsafe. Some participants may also receive an SMS notification.
Since June 2025, over three million invitations have been sent via NHS Notify, where 9 out of every 10 invitations have been delivered digitally, with the remainder being sent by post.
This digital transformation supports the NHS commitment to put patients in control of their own healthcare, making it easier to manage appointments and health needs. We would like to thank staff involved in delivering NHS Cervical Screening Programme services for playing an important part in ensuring these changes are communicated to women and people with a cervix coming forward for screening. Please can sample takers inform patients attending cervical screening that if they have the NHS App downloaded, their results will be delivered via the NHS App. If they don’t have NHS App, they will be sent a letter in the post.
Data has shown that participants are booking and attending their appointments quicker if they are communicated with digitally. We are continuing to monitor the impact of uptake of cervical screening and how digital communications affects this.
Continuing to encourage all those eligible remains central to our ambition to eliminate cervical cancer by 2040. We are grateful for the continued efforts to support this aim.
Resources to help encourage participants to download the NHS App and switch on notifications are available for use on
NHS Futures, with additional resources coming soon.
For further information, please contact
NHS England Digital Screening.