I was 21, working at my first creative agency as a junior.
I was shaking when... I walked into my boss's office to own up to a printing mistake I had made on a high-profile brand's press invite, which had just cost the company thousands.
‘I just want to say that I’m sorry. It was entirely my fault. I should have checked it. I understand if I need to leave today.’
I waited for him to yell in my face.
Instead, he turned to me and said, ‘No one has come to my desk and apologised before. Your attitude, how you've said sorry, is actually the reason you'll be staying today.’
My boss was shocked that I owned up to my mistake. And you better believe that from that moment on, I never send anything to print without triple-checking it! Now I’m leading this design and development agency, I want every single member of the team to feel like they can come to me with an issue, and without fear of blame or anger if they get something wrong. Because here's the thing:
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